If you see any obvious damage to the outside of the package (such as a hole, ripped or damaged cardboard, crushed corner — even if the damage appears slight), point it out to the carrier and write "Damaged"
on the carrier's delivery sheet next to your signature. Do not sign the delivery sheet without a notation about the damages. If upon opening the box, you find the item(s) are damaged, please call us at 1-800-544-2043 or 203-366-5400 or email us at firstname.lastname@example.org
so that we may assist you in both getting a replacement quickly and arranging for return/pickup of the damaged item. Be sure to save all cartons and packing materials.
If the box appears to be in good condition but you discover that the item inside is damaged, you should promptly contact Gesswein or the carrier. (This is classified as "hidden damage" and can occur when a box is dropped but lands flat causing no visible damage to the box itself.) Save all shipping cartons and packing materials for inspection.
Gesswein will not assume any responsibility for any losses that occur due to your failure to follow these steps.