Our Services

We had a great experience with Gesswein. Our technician support, Chris and Adam, were extremely helpful when there was an issue with the laser machine that we bought. They were very patient and very genuine! I'll definitely be recommending them to other people in the industry. I would highly recommend them to anyone.

Independent Goldsmith

Google Review

I find that the selection at Gesswein for jewelry making tools to be very good, so far I can't think of anything I've needed that they didn't have. Prices are competitive (and often times quite a bit lower than other places). I also love that the shipping is so fast! I live on the East Coast and shipping from other companies on the West Coast usually takes longer than I'd like, unless I pay for expensive, expedited shipping and I'd rather spend that money on more tools!


Google Review

I must say their service is EXCEPTIONAL! Orders placed are received quickly and accurately.

Jason Deemus

Google Review

The Gesswein Difference

We’re here for you at every step of the way from sales through training and support.

Gesswein Employees

Operations Review

Our trained staff will review your operations and make recommendations for product improvement.

Product Sampling

Seeing is believing! Receive free samples or live product demonstration.


30-day price lock. Prices routinely monitored to ensure competitiveness.

Account Maintenance

See diagram below for the services and support available year-round.

Annual Account Mainenance

Technical Support & Service

  • Team of experts available to answer questions and provide solutions.
  • In-person/virtual classes, seminars, and technical training.

Account Management

  • Assigned account managers for personalized service and support.
  • Active account monitoring.

Quality Control

  • Each incoming shipment inspected for consistency.
  • New products thoroughly tested.

News & Promotions

  • Newsletters with the latest products and promotions.
  • Social media accounts with unique industry content and special offers.

Price Matching

  • Price matching on identical branded products.

Fast, Reliable Shipping

  • Most orders received before 3pm EST ship same-day.
  • 95% fulfillment rate for stocked items.

Meet our experts