Refund policy


 

For All Returns

 

At Gesswein, we want you to be satisfied with your purchase. If for any reason you are not completely satisfied, we accept returns of eligible merchandise within 30 days of the original invoice date, provided items are unused and in their original packaging.

 

Please review the following guidelines before initiating a return:

  • Items returned within 30 days of the invoice date are eligible for a refund if they are unused and in their original packaging.
  • We reserve the right to refuse merchandise returned after 30 days from the original invoice date or charge a 15% restocking fee.
  • Certain items are not eligible for return, including but not limited to special-order and hazardous items.
  • All returns must be shipped prepaid. Collect or COD shipments are not accepted.
  • Please package your return carefully to prevent shipping damage, insure your shipment, and use a carrier with tracking capabilities. We recommend UPS or FedEx. If using USPS, we recommend Express Mail with tracking.
  • Refunds will be issued to the original payment method and generally take up to 10 business days to process.


How to Return an Item

 

Offline, Account & Phone Orders

If your order was placed through a sales representative, by phone, email, or through your business account outside of our website, please contact us at returns@gesswein.com or call 1-800-243-4466 to request a Return Merchandise Authorization (RMA) number before shipping your return.

 

Online Orders (Gesswein.com)

If you placed your order through our website, you can initiate a return online within 30 days of the invoice date. There is no need to contact Customer Service or request an RMA number separately.

 

Need Assistance?

If you have questions or need help with a return, please email returns@gesswein.com or contact our Customer Service team at 1-800-243-4466, Monday through Friday, 8:30 AM to 5:00 PM ET. Please have your packing slip or invoice available.



For All Repairs

 

If you're experiencing an issue with a product or piece of equipment, our team can help troubleshoot the problem and determine if a repair is needed.

 

Please contact us at repairs@gesswein.com with your product details and a brief description of the issue. If a repair is necessary, our team will assist you with the next steps and provide a Return Merchandise Authorization (RMA) number. An RMA number is required before sending any item in for repair.