Returns & Repair Policy
For All Returns
If for any reason you wish to return merchandise, please call us at 1-800-243-4466 to request an RMA. All returns must be shipped prepaid and marked with an RMA #. Items must be unused and in the original packaging. Be sure to package your return properly to avoid shipping damage, insure it, and use a carrier with tracking capability; we suggest UPS or FedEx. If you choose USPS please ship by Express Mail which includes tracking.
- Items returned within 30 days of the invoice date are eligible for a refund if the items are unused and with original packaging.
- We reserve the right to refuse merchandise that is returned after 30 days from original invoice date or charge a 15% restocking fee.
- Collect or COD shipments not accepted.
- Some items are not eligible for return, such as but not limited to, special ordered items, and hazardous items.
- Returns will be credited in the same manner as they were paid, and will generally take up to 10 business days.
If you require assistance, please call one of our Customer Service Associates at 1-800-243-4466, Monday through Friday, 8:30 am to 5:00 pm ET. Please have your packing slip and/or invoice at hand.
All returns must have an RMA # before returning. For further instructions on how to return an eligible item, please contact us at sales@gesswein.com
For All Repairs
Most of our products are covered by a one-year manufacturer's warranty, except where noted. All repaired items are covered by our 30-day guarantee. All repairs must have an RMA # before returning.
Please contact us at repairs@gesswein.com for more information. Kindly anticipate a repair timeframe of 3 - 6 weeks.
