Shipment and Delivery Times
Orders received by 3:00pm EST (Monday-Friday) are shipped same day. Orders received after 3:00pm or on weekends/holidays are shipped next business day.
Delivery time depends on your location and your chosen shipping method. Most items ship from our main office in Bridgeport Connecticut USA unless otherwise noted on the product page.
UPS Ground Delivery Map
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Fed Ex Ground Delivery Map
Important Notice for our Customers in Canada
All prices are in US dollars. Residents of Canada must order from Gesswein Canada. Orders received via this website will be forwarded to Gesswein Canada for re-billing and shipping from our offices and warehouse in Toronto.
|Gesswein Canada —
||KTS Tooling —
Canada Industrial Division
|317 Attwell Drive
||317 Attwell Drive
| Toronto, Ontario
|M9W 5C1 Canada
||M9W 5C1 Canada
|Phone Orders: 1-800-263-6106 (8am to 5pm EST)
||Phone Orders: 1-800-263-6106 (8am to 5pm EST)
We ship via UPS and Fed Ex International. We will contact you upon receipt of your order to discuss shipment and delivery options. At the same time we will advise if there is a more economical method of shipment.
Out of Stock Items
Most of the products we sell are in stock at all times. However sometimes a backorder situation can occur.
If any item on your order is out of stock, you will be notified by email or phone. Please make sure your contact information is up to date. (To update your info, go to "My Account" at the top of the page.)
If overnight delivery is urgent,
please phone in your order: 1-800-243-4466 or 203-366-5400, Monday through Friday, 8:30 am to 3:00 pm EST.
Hazardous Shipping Fees
All carriers charge a hazardous shipping fee for items they identify as hazardous such as flammable liquids, acids, some plating solutions, etc. The fee is usually $25 in the USA, more for international shipments. Often there is a separate fee applied to each hazardous item in the shipment. This fee is indicated on the page for any product to which it applies and will automatically be added to your cart as a separate fee at time of purchase.
UPS and FedEX regulations restrict our hazardous items to ground transport only
. Both carriers limit the quantity and type of hazardous items that may be shipped in one carton. Most trucking firms charge per shipment. USPS (US Mail) does not accept hazardous items. Internationally, hazardous items can be shipped via air freight or ocean freight only. DHL does not accept hazardous shipments.
If we feel that your order has an undue amount of hazardous shipping charges, we will contact you to suggest more economical shipping options.
Both UPS and Fed Ex permit only authorized hazardous goods shippers to ship hazardous items. They will not permit returns of hazardous items by anyone who is not an authorized hazardous goods shipper.
Common Carrier (Truck) Shipments
Some items, due to their size or weight, must be shipped by common carrier/truck. This information appears on the product page. These shipments require a separate shipping charge which will not be charged to your card until we have contacted you with a quote and received your approval. We have negotiated lower rates with selected carriers and will choose the most economical carrier for your shipment. We will contact you prior to shipment to arrange delivery.
If the trucker will have to off-load your shipment to a smaller delivery truck (i.e. limited access to your door – narrow alleyway) there may be a delay in delivery. Please make us aware of any special needs so we can take steps to minimize such delays for you.
We will telephone you the day the shipment is picked up at our facility in Bridgeport CT and provide you with the PRO (tracking) number and estimated delivery date.
Truck Shipment Charges – in addition to the Freight Charge
The following services can generate extra charges above the normal trucking rates:
- Residential delivery
- Liftgate service
- Inside delivery
- Hazardous goods surcharge
- Redelivery due to customer unavailability
- Telephone call notification by trucker prior to delivery
- Any changes to the shipment after pick up from FOB point